Adelaide Medical Centre, London

16:55: URGENT MESSAGE TO ALL OF OUR PATIENTS: Please do not use our online consultation platform FootFall, with immediate effect. We have been notified that the company that runs this platform has entered administration. This is a national issue affecting multiple practices: NHS England and local health networks are all working urgently to support general practices with a transition to an alternative software provider.

We were caught completely unaware of this. We appreciate this will cause significant disruption and stress to our patients and apologise for any inconvenience caused.

For all appointment requests, please call our reception on 0207 722 4135 or attend in person. Please be aware that our phonelines and reception desk will be busier than usual. We appreciate your patience and understanding during this period.

For prescription requests, please email adelaide.prescriptions@nhs.net with your name, date of birth and brief information about what you need. We will not be able to answer detailed queries through this channel.

Please do NOT email us with any appointment or other clinical requests. We do not have capacity to reply to these by email.

For routine and administrative queries that can wait, we ask that you please hold onto these for the time being.

We are working urgently to transition to a new online consultation platform as soon as possible. We will continue to keep this page updated with the latest information.