We are now running a system of phone triage for all our patients.  If you already have an appointment booked this will be changed to a phone consultation.  The doctor will try and manage your care on the phone and will advise if you still need to come into the surgery.

• Can be booked up to three weeks in advance.
• Booked by telephone, in person at the surgery, or via the practice website.
• Typically 15 minutes long.

• For Situations that can't wait.
• Patients are seen on the same day.
• Booked by telephone, or in person at the surgery.
• Appointment times are given, but you will need to wait.
• Typically 10 minutes (one health issue only)

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

There are occasions when patients need to be assessed by a doctor which might involve intimate examinations.

This practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor.

It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between GP and patient and we would, at all times wish you to feel able to ask for a chaperone, should you require it.

Telephone Consultations

If you require a telephone consultation with a doctor please either call the surgery to book or book online and you will be given a time slot where the doctor will call you back for a phone consultation.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We are a training practice, which means at times we have fully qualified doctors spending time with us to gain experience in general practice. As part of their training to become a GP, registrars and newly qualified hospital doctors are required to video some of their consultations or to be observed by a senior colleague. You will be asked for your consent, before and after the consultation, if you are happy to have your consultation recorded.

The Practice is regularly involved in teaching medical students. They learn a great deal by observing other doctors and seeing patients. However, your permission will always be requested before a student is present during your consultation.